Story

Built on trust, rooted in North Queensland

Q.I.T.E. — Quality Impact Through Employment — was founded on the belief that meaningful employment changes lives. What started as a small community initiative has grown into one of North Queensland’s most experienced and respected employment services organisations. We’ve supported thousands of people into work, partnered with hundreds of local businesses, and contributed to the communities we call home, all while staying true to our founding values.

Work

How we work and why it matters

We’re not a tick-box service. When someone walks through our door, we take the time to understand their situation, their goals, and what they need to succeed. The same goes for employers, we get to know your business before we make a single recommendation. This approach takes more effort, but it produces better outcomes. And better outcomes are why we exist.

Our approach is built around three commitments:

  • Person before profit: Our clients’ outcomes drive everything we do. We’re not chasing numbers; we’re building futures.

  • Community first: We reinvest in the communities we serve, supporting local programs, initiatives, and employers.

  • Local knowledge: We know North Queensland because we live here. That local expertise sets us apart from national providers.

Our Vision

Meaningful employment and support for our communities.

Our Mission

Q.I.T.E. connects people and employers through ethical, community-led employment solutions that strengthen regional Queensland and creates long-term outcomes for individuals, businesses, and communities.

Standards

Our Values

Service Excellence

We deliver high-quality, client-centred services that consistently achieve positive and measurable outcomes.

Safety

We create environments and practices that protect the wellbeing of clients, staff, and partners at all times.

Integrity

We act ethically, honestly, and transparently in every decision and interaction.

Sustainability

We operate responsibly to ensure long-term social, environmental, and organisational viability.

Inclusion & Respect

We value every individual, embrace diversity, and treat all people with dignity and fairness.

Supportive & Responsive

We listen, adapt, and provide timely assistance that meets the evolving needs of clients and stakeholders.

Innovative

We pursue new ideas, approaches, and technologies that improve services and strengthen community impact.

Leadership

Meet the team

Our leadership team brings together decades of experience in employment services, community development, and business management.

Jillian Trout
General Manager
Alita Jennings
Compliance/IT Manager
Heidi Brown
Quality Manager
Keely Sievers
Employment Services Area Manager
Clarissa Miles
Assistant Manager Mareeba Office
Branden Robertson
Assistant Manager Townsville City, West End & Ingham Office
Montana Trout
Director QT's
Ebony Yung
Assistant Director QT’s

Careers at Q.I.T.E.

Join a team that puts people first and works to create stronger outcomes across North Queensland.

Impact

What we've built together

Q.I.T.E.’s work reaches beyond placements alone. It supports employers, strengthens communities, and helps create pathways into meaningful work.

Years serving the region

40

Steady presence across North Queensland since our founding.

People into meaningful work

4,200+

Job seekers supported into employment that lasts.

Active employer partners

380+

Businesses across sectors who trust us with their recruitment.

Community programs delivered

92

Initiatives that strengthen local employment and opportunity.

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Connect

Get in touch

We're ready to listen and help with your employment needs.

Mareeba

Head Office

126 Byrnes St
Mareeba QLD 4880


Phone: (07) 4092 9700

Email: mareeba@qite.com

Opening Hours

Mon-Thurs 8:15am - 5:00pm Fri- 8:15am - 4:00pm

Ayr

128 Queen St
Ayr QLD 4807


Phone: (07) 4767 0551

Email: ayr@qite.com

Opening Hours

Monday - Thursday 9:00am - 4:00pm

Charters Towers

Unit 2/33 Elizabeth St
Charters Towers City QLD 4820


Phone: 0417 899 216


Email: charterstowers@qite.com

Opening Hours

Monday - Thursday 9:00am - 4:00pm

Ingham

Unit 3/112 Lannercost St
Ingham QLD 4850


Phone: (07) 4410 7950

Email: ingham@qite.com

Opening Hours

Wednesday 9:30am - 3:30pm

Townsville

City

Ground Floor/77 Denham St
Townsville City QLD 4810


Phone: (07) 4766 8399

Email: townsville@qite.com

Opening Hours

Mon-Thurs 8:30am - 5:00pm Fri- 8:30am - 4:00pm

Townsville

West End

109 Ingham Rd
West End QLD 4810


Phone: (07) 4766 8399


Email: westend@qite.com

Opening Hours

Mon-Thurs 8:30am - 5:00pm Fri- 8:30am - 4:00pm

Mount Isa

Shop 2/23 Miles St
Mount Isa City QLD 4825


Phone: (07) 4730 2199


Email: mountisa@qite.com

Opening Hours

Mon-Thurs 8:30am - 5:00pm Fri- 8:30am - 4:00pm

Our Story

From a community-led idea to a regional organisation supporting employers, job seekers, and families across North Queensland.

1987

Founded in Mareeba

A community response

A group of local citizens established Mareeba Shire Job Training Association to support young people under the Federal Government's Community Youth Support Scheme.

1996–1998

Becoming Q.I.T.E.

A name that reflects a mission

Through funding changes that tested the team — and a pay cut everyone accepted to keep the doors open — the organisation evolved into Quality Innovation Training and Employment, shifting from training into full employment services.

1998

Winning the Tablelands

The major Job Network contract

Q.I.T.E. secured the flagship Job Network contract across the Tablelands, delivering job matching, training, and intensive support from Mareeba, Atherton, and Ravenshoe.

2017–2018

30 years and still growing

A milestone and new commitments

Q.I.T.E. marked three decades of service and secured a Disability Employment Services contract, broadening support to people with disability across the region.

2007–2008

Expanding into Cairns

A regional footprint takes shape

A change of Federal Government triggered an overhaul of employment services. Q.I.T.E. expanded into Cairns, Mossman, and Innisfail — and celebrated 21 years of operation.

2022

Pivoting to Townsville

Resilience in the face of setbacks

After an unsuccessful Cairns tender led to difficult redundancies, Q.I.T.E. moved quickly — securing a new Workforce Australia contract for the Townsville and Mount Isa area and opening offices across a new region.

Today

People-first and future-focused

Still community-led

Q.I.T.E. continues to deliver employment services, community support, and early childhood care across North Queensland — driven by the same locally-rooted, not-for-profit values it was founded on.

2009

QT's Early Learning Centre

More than employment services

Q.I.T.E. opened a long-hours day care centre in Mareeba. It now operates at over 95% capacity as a self-sufficient social enterprise — a testament to the organisation's community-first model.

Recognised for quality

We hold the certifications and accreditations that reflect our commitment to service excellence and continuous improvement.

Childcare Support

QT’s Early Learning Centre

A warm, nurturing place to learn, grow, and belong — right in the heart of Mareeba. QT’s Early Learning Centre has been caring for North Queensland’s youngest community members since 2009.

Want to learn more about us?

Get in touch, or come and visit us at one of our offices across North Queensland. We’d love to meet you.